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Frequently Asked Questions

What should I expect in my painting kit?     

Our diamond painting kit comes with the following:

  • 1x numbered adhesive canvas. (with design chart)
  • 1x diamond applicator tool.
  • 1x wax pad (used with applicator tool to pick up diamonds.)
  • 1x grooved organizing tray.
  • 1 set of colored resin eco-friendly rhinestones. (labeled)

Some kits may include other items, this is the "standard" accessory kit included with most diamond paintings.

What is the conversion from centimeters to inches?

Our sizes are listed in centimeters. Please refer to the chart below for an idea of how large your painting kit is in inches.

CM

IN

15x20

6x8

20x25

8X10

 25x30

10X12

 30x40

12x16

40x50

16x20

What is 5D art painting?

Diamond painting uses tiny “diamond”-like facets to create colorful designs and patterns for finished designs that sparkle. This is the same concept as mosaics and paint-by-numbers.

Is there any difference in the diamond quality?

There are a variety of diamond shapes and sizes, but the most common are round and square shaped miniature rhinestones. These diamonds are manufactured using a 3D print technology utilizing a highly glossy Eco-safe resin.5D painting features accent beads, larger rhinestones, buttons, and many types of unique shapes of gems.

What do I do If something is missing in my order?

If something happens and some diamonds or tools are missing. Please use the contact us link on the home page and contact us there and give us the color code of your missing diamonds and any tools that are missing and we will make sure they' are shipped out to you. 

Why did I only receive part of my order?

We ship from multiple printing facilities in different locations. As a result, kits within the same order may be shipped from different facilities and arrive at slightly different times.

Some items in your order may arrive before others. When this happens, it is likely that the remaining items in your order are still in transit and will arrive very soon.

You can track your package at any time using the 'Track My Package' link on the home page. You may also reach out to us at any time by emailing us at support@diamondartpaintings.com We will answer your e-mail within 48 hours.

How long does shipping take?

Shipping usually takes between 9-25 days door to door (excluding processing time). For some products, it will only take 4-7 days to reach you, if we have stocks in our US warehouse. In extremely rare cases, shipping will exceed 30 days due to factors such as shipping congestion, customs delays, and high order volume.

How can I track where my item is?

Simply go to the "track your package" link on the home page and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.

What are your typical time frames for delivery?

Typical shipping time frames are as follows:

USA: between 7 and 21 days

Canada: between 7 and 35 days

Everywhere else: between 9 to 35 days

*Our typical customer Loves Diamond art painting and usually do quite a few of them. Most of our customers order a painting while they're in the middle of doing one; this way they don't mind the wait time.

We pull our product from the warehouse closest to your location. However, some of our products will also come from China. Being upfront and transparent is our goal and letting you know that your painting could take up to 25 days to get to you. Keep this in mind when you order.